Privacy Policy

Scope of This Policy

This Privacy Policy applies to information collected by Voyorena Travel through our website, inquiry forms, email correspondence, concierge consultations, reservation support, membership services, travel coordination, and any other interactions in which you provide information to us or we collect information in connection with the services we offer.

This Policy does not directly govern the privacy practices of airlines, hotels, transportation providers, venues, restaurants, payment processors, booking platforms, insurance companies, or other independent third parties. Where third-party services are involved, their own privacy terms and notices may also apply.

Information We Collect

We may collect personal information that you provide directly, that is generated through your use of our website or services, or that is received from trusted service partners when necessary to fulfill your request.

Information You Provide Directly

• Full name, email address, phone number, mailing address, and other contact details
• Travel preferences, destinations of interest, dining preferences, special requests, and lifestyle preferences
• Reservation details, itinerary requirements, guest information, and trip coordination instructions
• Payment-related details, billing contact information, and transaction references
• Identity or travel document details when necessary for booking support, access handling, or supplier requirements
• Communications you send to us by email, forms, messages, or phone

Information Collected Automatically

• IP address, browser type, device identifiers, operating system, and referring website information
• Pages visited, session duration, clicks, browsing behavior, and general interaction data
• Approximate location information inferred from technical data
• Cookie and analytics data used for functionality, security, and performance measurement

Information from Third Parties

We may receive information from payment processors, booking platforms, service providers, referral partners, and travel suppliers when necessary to verify requests, process reservations, support service delivery, or manage ongoing client relationships.

How We Use Information

Voyorena Travel uses personal information for legitimate business and service-related purposes, including:

• Responding to inquiries and providing concierge consultations
• Designing, arranging, and managing travel planning services and reservations
• Coordinating with hotels, restaurants, venues, transportation providers, guides, and other suppliers
• Managing memberships, recurring services, and client profiles
• Processing invoices, payments, refunds where applicable, and billing records
• Providing itinerary updates, operational notices, confirmations, and support communications
• Maintaining internal records, improving service quality, and training staff
• Protecting the security of our website, communications, staff, and business operations
• Complying with legal obligations, regulatory requests, or dispute resolution processes

We may also use aggregated or de-identified information for operational analysis, service enhancement, and business planning, provided such information is no longer reasonably linked to an identifiable individual.

Legal Bases for Processing

Depending on the nature of your interaction and the law that applies, we may process personal information on the basis of your consent, the performance of a contract or requested service, our legitimate business interests, compliance with legal obligations, or the protection of vital interests where necessary.

Where consent is required, you may withdraw it at any time, although such withdrawal will not affect processing that occurred before withdrawal and may limit our ability to continue certain services.

How We Share Information

We do not sell your personal information in the ordinary course of our business. We may share information only where reasonably necessary to provide services, operate our business, or comply with legal requirements.

• With travel suppliers, venues, hospitality providers, transportation companies, guides, and reservation partners in order to fulfill your requests
• With payment processors, technology providers, analytics providers, hosting vendors, and business support partners assisting in our operations
• With professional advisers, accountants, legal counsel, insurers, or auditors where operationally necessary
• With government entities, law enforcement, courts, or regulators when required by law or legal process
• In connection with a business transfer, restructuring, sale, merger, or asset transaction, subject to appropriate safeguards where required

We may also share information at your direction or with your authorization, including when you request us to communicate with a specific travel supplier, host, venue, or service partner on your behalf.

Cookies and Tracking Technologies

Our website may use cookies, pixels, session technologies, and similar tools to support website functionality, remember preferences, analyze traffic patterns, improve user experience, detect abuse, and measure the performance of marketing or inquiry channels.

You may be able to manage cookie preferences through your browser settings. However, disabling certain cookies may affect website performance, functionality, or availability of some features.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business records, comply with tax and accounting obligations, resolve disputes, enforce agreements, and protect our legal interests.

Retention periods may vary depending on the nature of the information, the type of service requested, the sensitivity of the data, legal requirements, and operational necessity. When information is no longer needed, we will take reasonable steps to delete, anonymize, or securely archive it consistent with applicable law and business requirements.

Data Security

Voyorena Travel uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no internet transmission, website, database, or storage system can be guaranteed fully secure.

You are responsible for maintaining the confidentiality of any devices, email accounts, or communication channels used to correspond with us. If you believe your personal information has been compromised in connection with our services, you should contact us promptly using the details below.

International Data Transfers

Because we provide travel-related services that may involve international destinations, suppliers, and service partners, your personal information may be transferred to, processed in, or accessed from countries other than your country of residence. Those jurisdictions may have different data protection laws.

Where required, we will take reasonable steps to use appropriate safeguards for such transfers consistent with the nature of the services being provided and applicable legal requirements.

Your Rights and Choices

Subject to applicable law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain data, object to certain processing, request restriction of processing, or request portability of information you have provided.

You may also request to opt out of certain promotional communications. Even if you opt out of marketing messages, we may still contact you regarding active reservations, billing matters, service delivery, legal notices, or operational updates.

We may need to verify your identity before responding to certain privacy-related requests. Some rights may be limited where exceptions apply under law or where retention is necessary for legitimate business or legal purposes.

California Privacy Notice

If you are a California resident, you may have additional privacy rights under California law, including rights related to disclosure, access, correction, deletion, and the handling of certain personal information categories. Voyorena Travel does not sell personal information for monetary consideration in the ordinary course of its business operations.

California residents may submit privacy requests using the contact details listed at the end of this Policy. We will review and respond in accordance with applicable law and any relevant verification requirements.

Children's Privacy

Our website and services are not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children in a manner requiring parental notice or consent under applicable law. Where child traveler information is required for a family booking, such information is processed only as necessary to provide the requested service.

If you believe information relating to a child was provided to us improperly, please contact us so that we may review and address the matter appropriately.

Third-Party Websites and Services

Our website, emails, or service materials may contain references to third-party platforms, supplier systems, booking tools, and external websites. We are not responsible for the privacy, security, or content practices of those third parties. You should review their respective policies before providing information through their services.

Policy Updates

We may update this Privacy Policy from time to time to reflect operational changes, legal developments, or service enhancements. When we do, we will revise the effective or last revised date shown above. Your continued use of our website or services after an updated version is posted constitutes acknowledgement of the updated Policy to the extent permitted by law.